CRM System
Our Customer Relationship Management Offering
Every customer would like to be served differently and have a personalized customer experience. They expected a way to do the business more easily, and hope the company understand their needs based on their past interactions.
Based on the number 1 CRM platform – Salesforce.com, we further extend the capability to help small to medium company on their retail and wholesale business. More important, you are able to fulfill the customer expectations and differentiate your business by
Know and Engage Customer Better
In today’s world, customer experience is critical and enable you to differentiate from your competitors. With our CRM solution, business is able to provide a personalized digital customer journey throughout stages of Acquiring, Nurturing, Onboarding, Servicing and Retaining.
In additional, below functions/features facilitate your business to understand and engage your customers in a whole new way.
360 Degree Customer View | Sales Order Management | Customer Purchasing Pattern | Membership & Loyalty Management | Customer Journey |
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With our CRM solution, you can have a comprehensive 360-degree view of your customer including but not limited to the contact information, interaction history and purchasing records etc. You can understand more on your customer and serve them better. | No matter you are having business with your consumers or partners like resellers, our CRM solution can help you manage your sales order. The entire sales order management process includes price book management, quotation management, order confirmation, invoice management and payment checking. In addition, our solution seamlessly integrates with our inventory system to reflect the current stock level and order fulfillment status. | All the customer purchasing history are being keep tracked in our CRM solution. Our CRM provide the insights to the purchasing pattern including their interested products and the purchase behavior such as the time. All insights are out-of-the-box and allow further extension without programming | To retain your customer, our CRM solution provides you the membership and loyalty management. Loyalty points are calculated automatically and reflected in the member record. Business rules can further define for the points redemption. | Nurturing customer is critical and our CRM solution allows you to keep automatic, consistent and personalized email engagement with your customer based on their interests |
Manage and Work with Partners Effectively
It is common to work with partners like suppliers, distributors and resellers to run the business and serve your customers. And it is key to manage your partner relationship effectively by
Control and Maintain Inventory Easily
For certain businesses, stock management is critical as the product may have an expiration date.
The CRM solution provides you an insight of your inventory level. With seamless integration to our sales order management module, you can control your inventory more easily. There is automatic stock suggestion based on the expiration date. You can manage the stock-in and stock-out for the consignment and franchise model easily.
Innovate and Focus Business Smartly
The CRM solution runs on a reliable and scalable managed platform – Salesforce.com, with a subscription-based concept, i.e., pay-as-you-go. Consequently, you do not need to pay on the hardware / software for maintenance. Instead, you can be more focus on your business innovation and differentiate yourself from your competitors.
Moreover, the solution is mobile-enabled which you do not need to invest separately for mobile access to the system.